Privacy policy

Privacy Policy

Effective Date: July 8, 2025

1. Introduction

Wataoka Co., Ltd. ("we," "us," or "our") is committed to protecting your personal information.
This Privacy Policy outlines how we collect, use, and manage your information when you use our website or purchase our products.


2. Account Registration

You are not required to create an account to make a purchase on our website.
Customers may complete the checkout process without registering an account.


3. Information We Collect

We may collect personal information when:

  • You place an order
  • You contact us with an inquiry
  • You subscribe to our newsletter or promotional emails
  • We collect usage data through cookies and similar technologies
  • Examples of collected information:
    • Your name, shipping and billing address, email address, and phone number Payment information (processed through third-party payment providers)
    • Order history and communication records
    • IP address, browser and device information (including cookies)


4. How We Use Your Information

We use the collected personal information for the following purposes:

  • To process and ship your order
  • To respond to your inquiries
  • To send important notifications about your order or delivery
  • To improve our website and services
  • To send newsletters and promotional information to those who have explicitly opted in

We only send marketing content to customers who have given prior consent.


5. Use of Cookies

Our website uses cookies and similar technologies to enhance usability, analyze traffic, and personalize content.
You may manage or disable cookies via your browser settings.


6. Management and Protection of Personal Information

We take appropriate security measures and maintain internal controls to prevent unauthorized access, leakage, alteration, or loss of personal data.


7. Retention Period

We retain personal data only as long as necessary to fulfill its intended purpose or as required by applicable laws.
Generally, this period does not exceed five (5) years from the date of your last transaction.


8. Disclosure to Third Parties

We do not share or disclose your personal information to third parties, except in the following situations:

  • When required by law or legal authorities
  • When necessary for order fulfillment or payment processing (e.g., shipping companies, payment processors)
  • When you have provided explicit consent

All service providers are subject to strict confidentiality obligations.


9. International Data Transfers

We use Shopify as our e-commerce platform, and some data may be stored or processed on servers located outside of your country (e.g., in Canada or the United States and Japan).
Even in such cases, we ensure that your data is handled with appropriate security measures.


10. Your Rights

You have the right to:

  • Access, correct, or delete your personal information
  • Restrict or object to the processing of your data
  • Withdraw your consent at any time

To exercise these rights, please contact us using the information provided below.


11. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.


12. Contact Us

If you have any questions regarding this Privacy Policy, please contact us.
Contact Form is Here.